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susan_ball
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Unable to login to Virgin TV Go

Hi, I recently moved house and services were reconnected 29th November. Since then I've not been able to login to TV Go. I can access my Virginmedia without issue

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Robert_P
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Re: Unable to login to Virgin TV Go

Hi susan_ball

 

Sorry to hear of the TV Go issues experienced since moving, we appreciate you taking the time to raise this via the forums.

 

Is this an issues across all devices? Do you get any error messages when trying to log into the service? 

 

Rob

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susan_ball
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Re: Unable to login to Virgin TV Go

Screenshot_20211215-182927_Virgin TV Go.jpg

It's all devices, tried phone, tablet and windows pc. Message as above

 

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Zak_M
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Re: Unable to login to Virgin TV Go

Thank you for coming back to us Susan_ball. 

 

It sounds like the M&T hasn't been completed properly. 

 

I am going to pop you over a PM so that I can look further into that for you. 

 

Kind regards,

Zak_M

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