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chakatee
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Unable to login to Virgin Go

This nonsense has started again. I am unable to login to my Virgin Go. I notice there are numerous other users with the same problem on the Google Play Store.

"Oops. That hasn't worked. Sorry - we can't sign you in right now. Please try again in a few minutes".

I'm fed up with this. Can you sort this out once and for all.

Yes, I have tried un-installing etc. I have tried all the fault finding advice I was given the last time, which was eventually fixed 4 weeks later.

No need to send a screen-shot, which I can't do anyway.  I'm sure you'll be aware of the repeated problems by now anyway.

Regards,

BMcG

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Steven_L
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Re: Unable to login to Virgin Go

Oh no chakatee, not this again.

 

Are you logging into the app or the web browser version, when getting this error message?

 

 

Regards

Steven_L

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chakatee
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Re: Unable to login to Virgin Go

Logging into the app and website both give the problem. Same as last time. 

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Steven_L
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Re: Unable to login to Virgin Go

Thanks for confirming that chakatee.

 

Are you able to change your password using 'My Virgin Media'? To see if this can help reset your account and hopefully will now let you log into the app.

 

Regards

Steven_L

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chakatee
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Re: Unable to login to Virgin Go

I'll try that when I get the chance. But, your colleague changed my password and it still didn't work. 

I'm not sure it will work and I'm curious as to what's causing this anyway.

Regards, 

Brian 

 

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Martin_N
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Re: Unable to login to Virgin Go

When the password was changed were you provided with the new one?

 

^Martin

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