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Samsub01
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Unable to login Virgin TV Go

Anyone else unable to log into the Virgin TV Go app? I’ve tried to go in several times. I’ve changed my password too but it still says I’m unable to log in?

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captainobvious2
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Re: Unable to login Virgin TV Go

Yes, randomly signed me out of my phone and tablet yesterday and now comes up with the typically patronising message

''Whoops that hasn't worked, please sign in with your main user account''

I am signing in with my main user account, the same account the phone and tablet were signed in on the night before.

Virgin media literally get worse by the week.

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Emily_G
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Re: Unable to login Virgin TV Go

Thank you for your posts.

 

If you're experiencing this issue could we please confirm the error message you get for this Samsub01? 

 

Can we please confirm with both of you the below:

-Are you able to sign into your My Virgin Media app to look at bill using the same information?

-Have you both already tried to uninstall and reinstall the app? 

-Have you both reset the password to see if this allows you to log in?

-What specific devices are you using to log in? 

-Can you please copy and paste a screenshot of the error message?

 

Thanks, Emily.

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