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Tim_marshall
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Unable to log into Virgin TV Go

Hi,

I am unable to log into Virgin Tv Go. I keep getting the following error message:

"Oops that hasn't worked. Sign in is currently not possible. Please check back soon"

This has been happening for two months now, I have called Virgin several times and just gone round in circles discussing what browser I am using, resetting my username and password, clearing my registered devices etc etc.

My Virgin Sky Sports login works as does my Virgin account, it's just the Virgin Tv Go (i.e the following link (and the app):

https://virgintvgo.virginmedia.com/en.html

Can anyone help?

Thanks,

Tim

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Ky_Miller
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Re: Unable to log into Virgin TV Go

I'm having the exact same issue!

By any chance when you registered and they sent you the email to authenticate your email address, when you clicked on the link did it say there was an error? Mine did exactly that but could still login to MyVirgin Media. 

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Gareth_L
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Message 3 of 11
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Re: Unable to log into Virgin TV Go

Hi Ky_Miller

Sorry to hear this is happening 

Can I just ask 

What device you are using

Have you tried accessing Tv Go through a web browser 

Have you ever been able to log in before without any issues

Gareth_L

 

 

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Tim_marshall
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Message 4 of 11
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Re: Unable to log into Virgin TV Go

Hi, no, mine worked fine up until 2 months ago.

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Tim_marshall
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Re: Unable to log into Virgin TV Go

Hi Gareth

I am using a MacBook but the same happens my surface pro (windows).

I have always used a browser - I have tried it on all the difference browsers.

I have tried the app and get the same message.

I could use it fine for several months, up until about 2 months ago.

There is clearly an issue with my account.

Thanks,

Tim

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Gareth_L
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Message 6 of 11
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Re: Unable to log into Virgin TV Go

Hi Tim_marshall

Thank you very much for your reply 

We have passed this onto our Product Team, who are going to look at this in more detail

As soon as I have some information, a fix or update. I can let you know 

Regards 

Gareth_L

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Lisa_CC
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Message 7 of 11
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Re: Unable to log into Virgin TV Go

Hi @Tim_marshall 

Please can you try logging in to TV Go again so our Support Team can check the logs? It would give them more information for their investigations.

 

Thanks,

Lisa

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Tim_marshall
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Message 8 of 11
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Re: Unable to log into Virgin TV Go

Hi, i've done that, same result, see below

 

Screenshot 2021-09-16 at 17.49.01.png

 

 

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Ashleigh_C
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Message 9 of 11
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Re: Unable to log into Virgin TV Go

Thank you so much for this @Tim_marshall.

 

We have passed this on to our Product Service Team so they can investigate in the background and we will update as soon as we have the information. 

 

Thank you. 

Ash_C
Forum Team



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Tim_marshall
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Message 10 of 11
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Re: Unable to log into Virgin TV Go

This has still not been resolved

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