Menu
Reply
Sumpta13
  • 3
  • 0
  • 0
Joining in
383 Views
Message 1 of 6
Flag for a moderator

Unable to log into Sky sports app on phone or iPad.

unable to log into to sky sports via the tv on the go app.

continues to say video unavailable. Have been waiting 5 days for the support team to get in touch.

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
331 Views
Message 2 of 6
Flag for a moderator

Re: Unable to log into Sky sports app on phone or iPad.

Hello @Sumpta13

Welcome! Thanks for posting.

I am sorry that you are unable to log in.

Have you tried using another device? Or using a different browser?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Sumpta13
  • 3
  • 0
  • 0
Joining in
330 Views
Message 3 of 6
Flag for a moderator

Re: Unable to log into Sky sports app on phone or iPad.

Yes Hayley 

 

have tried all of those.

 

0 Kudos
Reply
Zach_R
  • 4.15K
  • 137
  • 288
Forum Team
Forum Team
290 Views
Message 4 of 6
Flag for a moderator

Re: Unable to log into Sky sports app on phone or iPad.

Hi @Sumpta13,

Apologies for the delayed response here. Can you confirm what device(s) you've tried to access the app on, along with the software version that they're currently running?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Sumpta13
  • 3
  • 0
  • 0
Joining in
287 Views
Message 5 of 6
Flag for a moderator

Re: Unable to log into Sky sports app on phone or iPad.

Hi Zach

 

using 15.2 software, iPad & iPhone 12.

it is nothing to do with our browser as we can get videos on sky sports, just blocked on live sports. All good until 18th December. 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
253 Views
Message 6 of 6
Flag for a moderator

Re: Unable to log into Sky sports app on phone or iPad.

Hello @Sumpta13,

Thank you for this, can you tell me what happens when you use it on a non apple device?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply