When attempting to use the Virgin TV Go Android application I was asked to (re)register my device (ONEPLUS A5000) even though I've used this device before. I now have duplicate registrations for this device and am unable to remove either of them.
If I use the "Replace" option from within the application the error "Sorry - we can't register your device at the moment" appears. This happens whether I try to replace the non-current device or the current one. The website does not seem to support the ability to remove a device either,
Attaching an image to this post is also broken, here's a third-party link to an image showing the error:
Hi Zoie apologies in the delay responding (turns out disabling notifications for all the spam welcome to Virgin Community, you have earned the 1 day member badge! you have earned the 2 day member badge! also disables post replies *sigh*).
The problem is entirely described in the text portion of the original post. The embedded image (via third-party) also displays in a private browsing window (i.e. while not being logged in) so should be visible.
To summarize, I have 2 x "ONEPLUS A5000" devices registered. They are the same device. I cannot remove the duplicate.