Unable to access virgin go

[laumar9085]

I joined Virgin in July and since then have been unable to access Virgin Go. Have attempted various calls to Virgin and got no where. My partner works away from home and we need access to this. 

[Tom_W1]

Hi @laumar9085 thanks for your post although I'm sorry to hear of your concerns about not being able to access TV Go.

Can you please advise a little more about what difficulties you're experiencing?

Do you see any error codes on screen for example or messages, is this on all devices you try this on?

Many thanks

[laumar9085]

 

 We are getting this error message when we attempt to access the app. I have tried un installing and re installing. I have tried different devices and nothing works. 

[newapollo]

Hi @laumar9085 

Can you log into My Virgin Media using the same credentials that you are using to try and log into TV Go?

[laumar9085]

Yes I can access my virgin media with these details.

[Tom_W1]

Hi @laumar9085 thanks a lot for your reply and screenshot.

Please allow me to send you a PM so I can look into resolving this for you.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks