Virgin Media Community

[Sheffield2023vi]

  

[Sheffield2023vi]

Please help me with this issue 

[Tom_W1]

Hi @Sheffield2023vi thanks for your post although we're sorry to hear of the concerns you've raised regarding watching recordings via TV Go.

Can you please confirm you are connected to your home WiFi Network, and your TV Box is too? Have you also followed the instructions given about allowing the app permission to discover devices on your network?

Many thanks

[Sheffield2023vi]

Yes all connected to the home hub

[Travis_M]

Hi @Sheffield2023vi 

Thanks for your response

Does the issue continue after a full reboot of the box?

Regards

[Sheffield2023vi]

Yes I’ve tried the on off

 delete and reinstall 

so not sure why it’s happening 

[Ilyas_Y]

Thanks for the reply @Sheffield2023vi on the forums.

May I ask if the issue occurs on any other device that the TV Go app is downloaded on?
Let us know.

Kind regards,
Ilyas.

[Sheffield2023vi]

Yes my iPhone 12pro and iPhone 11

[Beth_G]

Thanks Sheffield2023vi,

Have you tried following the instructions advised in your screenshot?

Do you happen to have your home network split into two bands, e.g 2.4ghz and 5ghz?

Thank you

[Sheffield2023vi]

How do I check