I'm hoping someone can assist. A few days ago trying to watch Sky Sports (Hooray Scotland!) on laptop, I got message that maximum number of devices were in use. This didn't make sense to me.
So, to understand why limit (2) reached, I want to check my sky registered devices. HOWEVER, I am unable to access the "management page" to review and check. I can attached a screenshot of the error message if that helps. I've tried a number of times on different days, with the same result.
The link I tried, as advised by Virgin webpage, is below. This did not work for me.
Any Windows browser across multiple laptops delivers this when I try to access Sky device management:
The connection has timed out
The server at manage-virgintvgo.virginmedia.com is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Thanks Gareth. In case there is a connection, like some other users here, Sky Sports channels no longer appear in my TV Go TV Guide either, nor in "My Channels". Needless to say, Sky Sports still works just fine so long as I avoid VM services entirely (and don't need to change any devices)
To be sure, I clicked that link, and got the exact same error message.
I actually use different laptops for TV Go & Sky Sports as Sky Sports delivers much higher resolution that my older TV Go laptop struggles with.
So I just went to the laptop that I use for Sky Sports, and I can access Sky Device management on that one. Seems to me like perhaps like the Sky Device management page will only load on a device that is already registered? The laptop/browser I am writing on now can't access that page, and it's only a registered device for TV Go, not Sky Sports. Using the same up to date Firefox browser on both.
So now I have found out how I can access Sky device management (albeit only on an already registered laptop), but that doesn't help the original poster on this topic, who still seems to be locked out entirely.