Unable to access Virgin TV GO

[chesteratkins]

I only use two devices but the system tells me I have reached the maximum permitted (5). This happens every month and I have to wait until the next month when I can delete non existing devices. Must I continue like this every month or is there something I need to do?

Ian Friel

[Paul_DN]

Hi chesteratkins,

Thank you for reaching out to us in our community and welcome back, sorry to hear you have reached your device limit again on TV Go.

With the 2 devices you use, are any of them via a browser, if this is the case make sure your setting aren't set to delete browser history and cache when rebooted, this make the device forget the app and it will show as a new device each time.

Regards

Paul.