Every time I try to sign in to the app, it does not accept my Username and/or Password, and displays an error message "Oops. That Hasn't worked. Please sign-in with your main user account. Sub-accounts can't sign in to this service. As I am the only user, and I am 100% certain of my Username and Password, I can't accept that this is anything but a problem with the app. I have deleted and reinstalled the app without any success signing on. and I have no problem signing onto my account with the same Username and Password.
I know, so why do Virgin Media not try to do something about it. Their app is obviously not compatible with newer phones because it worked OK on my Samsung S7. Don't even try and explain it to the Virgin Media Call Centre. It is a nightmare. They really struggled to understand what I was telling them and eventually hung up on me, even though I was polite throughout the conversation. It's so stressful dealing with them 😩
Please could you try changing your password using the forgot my password link on the TV go app. I had a similar issue with my personal account on Monday and changing the password enabled me to login and start watching again.
Also are you able to log into the TV go website, click here to go straight to it
Please could you try the two tips above and let me know if it works or not.
If this doesn't work, please come back to me and we can try some diagnostics to get the app working for you.