Unable to Sign in Virgin Tv Go, or my Virgin Media apps

[Dacoyle1986]

Hi

I can sign in on the website, but with the apps it says sorry try again later.

Can someone help?

[Kath_F]

Hi Dacoyle1986, 

Thanks for your post and apologies to hear you've having an issue logging in to the apps. Can you please let us know which app you are trying to sign in to? Also what is the error message you are getting? 

Pop back and let us know. 

Thanks,

[Dacoyle1986]

Virgin TV Go for android

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[Dacoyle1986]

The message says

Opps that hasn't worked

Sorry- we can't sign you in right now. Please try again in a few minutes

[Kath_F]

Hi Dacoyle1986, 

Thanks for coming back to us on this. 

Please don't send a private message to Forum Staff unless requested. 

In terms of the error you are getting, please try logging in to My VM and resetting your password. You can do this following these steps: My Virgin Media > Sign in > Enter email address and password > My Profile > Change password

Once you've done this, please try logging in to TV Go again for me and let me know how you get on via this community thread. 

Many thanks. 

[Dacoyle1986]

Hey Kath

I'm just trying to speed up this process, and get your assistance.

I've taken you advise, and completed the task of changing the password.

It has made no difference. I'm able to login the website but still get the same message on the app

What do you suggest  next?

[Jodi_S]

Thanks for coming back to us Dacoyle1986.

We appreciate you trying to change the password, albeit without success. Can we ask if you have tried to uninstall and re-install the TVGO app?

Have you also downloaded the app on another device to see if this works? 

Please can you give this a go and get back to us.

Kind regards Jodi. 

[Dacoyle1986]

Hi

Have uninstalled, reinstalled it again from Google Play.

Have tried on two other devices.

No joy

[Dacoyle1986]

Hi

Just to say. In stepping away from here to sort this.  I first asked for assistance on Saturday. It's just to slow.

I'll call up

[David_Bn]

Do please feel free to come back to us if you would like us to take another look into this over our Community Forums

Kindest regards,

David_Bn