Hey Melissa, both my devices are displaying this message since yesterday.
I spent over an hour waiting to get through to someone on the phone as I was hoping to watch the football yesterday afternoon and when I finally got through guess what they said to me?
Yep, word for word your reply here: I'm going to need to raise this to our IT team to investigate and fix.
When the promised return call didn't come - I rang back, guess what they told me the second time?
It's a known issue and we're working to fix it.
Not working again as of 8.30 this morning.
I've been with you for more than ten years and when it goes wrong there's no transparency, no hands up, just frustration, lengthy phone calls and no resolution. You're so expensive for everybody except new users, you have no qualms charging for services you didn't provide and using a default fobbing off. It's literally shocking.
Because Virgin are taking the mickey out of us again.
This is day eight for me without the app.
In that time, seven or eight hour long phone calls, three calls from ''technical support'' and most recently, having spent half an hour explaining my problem in detail to a customer retention adviser I was put through to VIRGIN MOBILE who said, understandably, ''Nothing to do with us'' and hung up.
There's a pinned thing at the top of the page saying it's a known issue - funny how every ''technical support'' member I've talked to hasn't heard of it and the server status says no known issues.
I've ended up missing all the BT Sport games that have taken place since the restart, except for the very first one, and nobody at this company gives a flying fig roll.
A similar experience to mine, day 8 of no TV anywhere, and the quandry of either missing the match this afternoon or finding a hooky stream again, all because somebody at Virgin Media made a terrible mistake last weekend & nobody there seems to know how to fix it.
I did get some intervention by private message from the web team finally last night, but whatever they did, which suggested it would be working within the hour hasn't worked.
That pinned fault has been there for over 4 months. Although it sounds the same as the problems we have been having for the past week, I didn't have this problem back in March, and I'd usually use TV Go every day, so I'd have noticed. So I assume it's just the usual bad housekeeping from VM. Also that fault makes no mention of trying use use TV Go in browser, which isn't working either.
Sorry to hear about the issues you are having with TVGo
We were made aware of an issue regarding the failed signing in message
This was raised and investigated and now it has been fixed
Are you able to sign in okay?
If not then please let me know