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Tvgo shows wrong account details

When i log in to tvgo. It shows a different name in 'settings' and says i have no channels. The same login credentials work fine for ' My Virgin Media'

All assistance welcome.

Thanks

Terry

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Re: Tvgo shows wrong account details

Hi Tmsanders,

Thanks for using the forums to get this issue looked into, I am sorry it is perplexing you. 

Can I ask what the incorrect name is please?

And also, can you uninstall and reinstall the App to see if this helps?

Thanks,

Megan_L

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Re: Tvgo shows wrong account details

Hi Megan,

Thanks for the response. The name displayed in TVGOsettings shows as Barry Greenwood. He was the former house owner. The issue is cross platform and cross device. I have lost count of how many times i have reinstalled the app. VM have been looking at this for nearly a week now. I cant get through to them that this is not a tv service issue. Tv and 'My Virgin Media' are fine.

Thanks

Terry

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Re: Tvgo shows wrong account details

Thanks for getting back to us Terry, 

 

I just need a few more details from you in order to look into this.

 

I've popped you over a private message for this. (purple envelope, top right hand corner)

 

Alex_Rm

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