Tvgo reset procedures

[woodenbelly]

Now on my 3rd virgin account in 20 years all details have remaind constant 

Email address,password etc

Yet I still cant log on to Virgin TVGO

Tried for 2 years with previous account 

Due all the ongoing issues closed account opened new account another month of pain wrong equipment etc

I just want to use TVGO 

[Ilyas_Y]

Hey @woodenbelly, thanks for reaching out to us.

I'm sorry to hear the issue you're experiencing with TV Go.
May I ask what happens when you try to login? Does it come up with an error code?
Let us know.

Kind regards.

[woodenbelly]

No error codes used to get them with my old account.

Now it says username or password is incorrect 

And I am the account holder 

[Megan_L]

Hi woodenbelly, 

Thanks for using the forums to get this issue with your TV GO services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

As you've mentioned you're on your 3rd account now, can I ask if you've moved homes recently please?

Also, can you login to your Online Account without any issues? The online account and TV GO App go hand-in-hand you see. 

Thanks,

Megan_L

[woodenbelly]

Can login online

Or via app

Not moved house in 20 years

[Gareth_L]

Hi woodenbelly,

I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello woodenbelly,

Thanks for those details.

Glad to hear we have fixed the log in issue.

Sorry it took over 2 years though.

If you need anything else, please let us know.

Gareth_L