Long story short I moved address in June and Virgin closed my old account and created a new account without telling me. From yesterday my old TvGo login stopped working and I had to register for a new Virgin account under my new account number (took 3 phone calls to figure out that is what I need to do!)
I have now registered under a new email address as I couldn't use my main one again but whenever I try to login to TvGo I get "Oops. That hasn't worked" and the body of the message is "Sorry - We can't sign you in right now. Please try again in a few minutes". This has been going on for 24 hours now and all I get told is that I need to raise a complaint.
I have tried everything to fix the issue, uninstalling the app, different browsers and changing passwords to no avail.
For years I have had no issues but because the simple act of moving address seems to be so incredibly difficult and Virgin don't actually inform you what they're doing I am now without a key service in a package I pay £100 a month for!