Tv go

[KJM61]

I can’t use TVGO as it says I have exceeded my 5 devices? However I only ever use one device, my Laptop, I have no other devices. How do I get out of this situation as I am locked out until 11th November. Once sorted how do I prevent this happening again. Regards. 

[Ayisha_B]

Hi @KJM61,

Welcome to our Community Forums and thanks for your post.

I am sorry to hear you're getting the message that your TV GO device limit has exceeded.

We recommend not clearing cache/cookies for TV Go after each session.

If you do clear your cache and cookies then the next time you use TV Go it will present as a new device. 

I will pop you a PM now and help get the registered devices reset. 

Thanks

[KJM61]

Hi

So sorry only just seen your two posts. Thank you for your reply and request for account details which my wife Has now posted.

Thank You
Kevin Miller

[KJM61]

Sorry, Not sure where or how I can view your PM? 

Regards Kim

[Ayisha_B]

Thanks for your time via PM @KJM61

The registered devices have now been reset for you 🙂

If you need any further assistance, just let me know.

Cheers