Menu
Reply
teessideguy66
  • 1
  • 0
  • 0
Joining in
361 Views
Message 1 of 2
Flag for a moderator

Tv go

Whenever I try to login to tv go  my login details are not recognised,  however,  I can login to my online account with same details. I have tried a friends details, on the tv go app and that works perfectly. It's very confusing 

0 Kudos
Reply
John_GS
  • 8.73K
  • 476
  • 771
Forum Team
Forum Team
290 Views
Message 2 of 2
Flag for a moderator

Re: Tv go

Hi teesideguy66,

 

Thanks for posting and welcome to the community. My apologies for the TV Go issue. 

Is this still an issue for you? 

 

If so, can you try for me;

Deleting and re-installing the app.

Ensure the details you are using to sign in to TV Go are the same ones you're using to sign in to the My Virgin Media account online

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply