Virgin Media Community

[woodenbelly]

Need some help

Unable to log into tv go I have been trying for nearly 2 weeks on different devices

Removed app reinstalled still no joy

[woodenbelly]

Hi virgin media 

Can you please get your finger out your @## and sort this

Your customer service is shocking 

[Megan_L · Accepted solution]

Hi Woodenbelly,

Thanks for using the forums to get this issue with your TV GO services looked into, I am sorry for the delay and if this has been causing some frustration. I would be more than happy to look into this for you. 

Can you tell me more about what is occurring when you try to use the App?

What error messages do you see if any?

Thanks,

Megan_L

[woodenbelly]

It says 

Oops that hasn't worked

Unable to login on phone pc or tablet

[Megan_L]

Hi WoodenBelly, 

Thanks for coming back to me, I am sorry about this issue. 

Has your TV GO service worked in the past or is this your first time loading it up?

Thanks,

Megan_L

[woodenbelly]

Worked before used to watch on my virgin tablet

And my phone

Was over a year ago

[Paul_DN]

Hi woodenbelly,

Thank you for coming back to us, I am sorry your TV Go app still isn't working, has anything changed recently, are you able to log into your online account with the same details?

I have tried to have a quick look our end however was unable to find a account with the details we have for you, I will be happy to help further, to do this I will need to inviter you into a private chat as I will need to clear security.

I will send you a invite shortly, please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Stephen,

I am sorry incorrect, as you aren't the account holder I am unable to ask again or use any other security questions, I can only advise you ask the account holder to call or set up a community account?

Regards

Paul.