Thanks for using the forums to get this issue with your TV GO services looked into, I am sorry for the delay and if this has been causing some frustration. I would be more than happy to look into this for you.
Can you tell me more about what is occurring when you try to use the App?
Thank you for coming back to us, I am sorry your TV Go app still isn't working, has anything changed recently, are you able to log into your online account with the same details?
I have tried to have a quick look our end however was unable to find a account with the details we have for you, I will be happy to help further, to do this I will need to inviter you into a private chat as I will need to clear security.
I will send you a invite shortly, please click on the purple envelope to accept.