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Luke99
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Tv go ssid

Hi. I’ve recently signed up to virgin media with the new 360 box. I have the tv go app on my iPhone and iPad. I can stream recordings from my iPhone but on the iPad when I try to play it comes up with a message that we’re not connected to the same network and it might be the ssid. I’ve done the usual reset of router. Download the app. Log in log out etc but same message every time. Is there a way to resolve this ? 

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JitteryPinger
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Re: Tv go ssid

Go to wifi settings and confirm the iPhone and iPad are indeed connected to the same WiFi network

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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Luke99
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Re: Tv go ssid

Hiya. Yeah both are connected to the same network. 

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JitteryPinger
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Re: Tv go ssid

When in wifi settings on both ipad and iphone can you click the little 'i' next to wifi network and tell me if the private address in on for both devices?

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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Luke99
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Re: Tv go ssid

Checked on both devices and both private addresses are enabled. 

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JitteryPinger
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Re: Tv go ssid

OK, have you tried deleting the app and starting again, restart ipad too

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Ernie_C
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Re: Tv go ssid

@Luke99 

Are you on iPadOS 14 and, if you are, have you confirmed that the Virgin TV Go app has been enabled in the Local Network Privacy settings?

5EA7629A-0603-41D9-A656-31861939C73E.jpeg

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Ernie_C
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Re: Tv go ssid

Just toggled the setting off to get your message:

A726316D-0303-4F5E-BC18-8122DF26ECCD.jpeg

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Luke99
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Re: Tv go ssid

Hi 

this has solved it. Thank you - both of you - really appreciate that. Been driving me nuts all week

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