Hi. I’ve recently signed up to virgin media with the new 360 box. I have the tv go app on my iPhone and iPad. I can stream recordings from my iPhone but on the iPad when I try to play it comes up with a message that we’re not connected to the same network and it might be the ssid. I’ve done the usual reset of router. Download the app. Log in log out etc but same message every time. Is there a way to resolve this ?
I have a Virgin 360 box connected via Ethernet to my hub 3 at home. When I’m at home and connected via WiFi to my router on my iPas and I try to watch a recording from my 360 box in the TV Go app I get a message saying ‘You need to be connected to the same network or SSID as your 360 box’. I thought I was! How can I watch my recordings when at home?