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Andy_lips
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Tv go - sorry we can’t play this at moment message

Tv go - sorry we can’t play this at moment message. I’ve tried reinstalling app, setting tv channels back to default. Nothings working. Every channel has same message unless I leave to bbc iplayer etc. 

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revster
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Re: Tv go - sorry we can’t play this at moment message

Same here
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Coylea017
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Re: Tv go - sorry we can’t play this at moment message

I have the same issue

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billbill8
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Re: Tv go - sorry we can’t play this at moment message

I have this problem too, on one device. I've also uninstalled TV go and virgin control and reinstalled twice. It's frustrating, there's no help with this and we are paying for this service after all.

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Lisa_CC
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Re: Tv go - sorry we can’t play this at moment message

Hello Andy_lips, revster, Coylea017, and  billbill8

 

Sorry to hear you're all having problems with TV Go and watching content. So we can investigate this, can you give us a little more information about the devices that are affected such as the firmware and versions? Can you also tell us what you've tried to try and remedy it? 

 

Please be as descriptive as possible such as whether it appears on all content or on certain channels or items as it will help us with diagnostics.

 

Thanks,

 

Lisa

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Mozlee
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Re: Tv go - sorry we can’t play this at moment message

Guys. Have the same problem. Works on iPhone but nit my ipad. What was the fix?

 

Mo

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