Virgin Media Community

[Dawn_F58]

I'm trying to deregister a device since updating phone and it just keeps saying 'try again in a few minutes'. How can I do it? Call me sad but we go away tomorrow and I could do with sorting it out so I can watch the football in the car 😂

[Lee_R]

Hi Dawn_F58 thanks for posting and welcome to our community.

Sorry for the delay in this response.  I hope you got to watch the football match.  I would love to help you de-register your device.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi Dawn_F58 thanks for getting back to me by private message. This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R