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Tv go refusing to replace device.

Just joined

I have 5 devices linked some not used in years, I've tried to use my laptop and get a need to replace. So select a no longer used device give the laptop a name and it goes back to home, select a channel ... and you need to replace a device .


None or the devices have any dates next to them  help me please. !




Forum Team
Forum Team

Hey there @Ooberjay, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issue with the TV Go App.
I will be able to reset this for you.
Watch out for the purple envelope inviting you in for a private message.

Kind regards.

Forum Team

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