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Tv go not recognising primary account

I have no access to tv on the go.

Error message stating no access please use main account.

app has be reinstalled many times.

Having to use sub account here as even the forum won’t let me in on the main account.

have tried different ipads

Help appreciated.

 

 

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Re: Tv go not recognising primary account

Hi,

This is affecting loads of people. The mods will get to your post and ask you to confirm you are not using a sub account, have you reinstalled the app, screen shot the error message and what devices you are using. They will then say they have passed it on for investigation as there is no common thread amongst all of the problems everyone is having.  Like we all suddenly developed individual faults at the same time. They will then promise to update you when they know more and you will have to sit and listen to the sound of silence like the rest of us.  This has been going on for over a week and VMs communication has been shocking. 

Best solution I can recommend is shift to Sky...😀

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Re: Tv go not recognising primary account

I’ve been unable to login to TVGo with exactly the same error.

VM have so far not investigated their systems, just keep asking the same Questions with no,idea how to get the issue fixed.

mark

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Re: Tv go not recognising primary account

Hi Bonessguides,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you've had with the Tv Go service. 

 

We were aware of an issue with that service but this has since been resolved. Can you confirm if you're continuing to have any issues?

 

^Martin

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Re: Tv go not recognising primary account

Thanks fixed
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