Virgin Media Community

[Pclarke45]

Hi since Saturday I keep getting login error 

please sign in with your user account. Sub accounts cannot sign in. !!! 

I have tried this on a windows 10 laptop and iPhone 

I have reinstalled the apps and changed password but still can’t get in. 

My email address is an old ntl one which I have seen maybe the problem

pleae help 

[Melissa_F]

Hi Pclarke45, 

Thanks for your post. 

I'm sorry you're having problems signing in to TV GO at the moment.

Our team are aware of this and are working to get this resolved as soon as possible.

Thanks

Melissa

[Crockret]

Melissa - why are you saying that you're aware & working on this, while your colleagues are insisting on raising individual tickets?

It's very confusing.

[Melissa_F]

The issue that was raised for a number of customers experiencing issues logging in to TV GO is still not resolved, so I wouldn't be wanting to raise an individual ticket until that is fixed.

Thanks

Melissa

[Pclarke45]

This is still an issue how long before this is resolved? 

[Melissa_F]

Thank you for letting me know.

This issue has now been resolved, so if you're still having problems then I'll need to get this raised individually. 

I'll pop you a private message now.

Thanks

Melissa 

[wottaguy]

HI,

I am also having the same issue. I have been on chat forever and got nowhere. Can you help fix this for me please?

[David_Bn]

Good Afternoon wottaguy,

Thanks for your post and I'm sorry to see you're having issues with your TV Go login.

Can you please advise if you're using the same E-Mail address to log in, to the one you'd use to check through your bills on the account?

Can you also tell me what devices you've been running this on and what versions of the software you've been using? 

Kindest regards,

David_Bn

[wottaguy]

HI, I've been trying on my PC, iPhone XS and iPad Pro. None of them work with my main email address. Yes it is the correct email address.

[Emily_G]

Thank you for the information, are you still able to log into your My Virgin Media account successfully with this information?

Thanks, Emily.