on 26-01-2023 09:58
Can't download anything can watch in the app but message says unable to download.
Have happily downloaded before
on 27-01-2023 10:04
Hi blackadams,
A warm welcome and thanks for posting on our community forums. Sorry to hear you're unable to download any programmes on our TVGO app.
Can we ask what programmes you're trying to download? We only ask as there may be restrictions on the programme your trying to download.
Also, what device are you using? Are you able to try an alternative device and try and download on there?
Please try the above and come back to us for further assistance if needed.
Kind regards Jodi.
on 28-01-2023 10:26
I am trying to download a mix of things however I now cannot download anything including
Bull
New amsterdam
Which I have downloaded before.
It will let me watch but not now download
on 28-01-2023 10:27
Am using my Samsung s9 which has worked happily until now
on 29-01-2023 10:37
Hey there @blackadams, thanks for reaching out to us on the forums 👋
I'm sorry to hear about the issues with TV Go.
Please can you ensure that your phone is on the latest operating software as this may affect it.
Let us know and we can go on from there.
Kind regards,
Ilyas.
on 05-02-2023 22:17
Hi
Phone is on latest software update
Have uninstalled and reinstalled the app.
When I try to download still says unable to download.
This has not been an issue before
on 07-02-2023 08:08
Please can you let me know what show you are trying to download?
Some shows do not let you download it due to licensing? Thanks
Matt - Forum Team
New around here?
on 07-02-2023 09:58
As put in original post
Bull
New amsterdam
Ncis
All things I have downloaded before .will not let me download any recommendations
on 08-02-2023 10:14
Thank you @blackadams
I have contacted the relevant department today to see if those programmes are subject to licencing restrictions.
I will pop back to you here as soon as I have a response.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 15-02-2023 14:50
Hi @blackadams
Could you please provide some specific episode numbers?
The team have requested this so they can determine what the issue is.
Please pop back to me when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide