Virgin Media Community

[blackadams]

Can't download anything can watch in the app but message says unable to download.

Have happily downloaded before

[Jodi_S]

Hi blackadams,

A warm welcome and thanks for posting on our community forums. Sorry to hear you're unable to download any programmes on our TVGO app.

Can we ask what programmes you're trying to download? We only ask as there may be restrictions on the programme your trying to download.

Also, what device are you using? Are you able to try an alternative device and try and download on there?

Please try the above and come back to us for further assistance if needed.

Kind regards Jodi. 

[blackadams]

I am trying to download a mix of things however I now cannot download anything including

Bull

New amsterdam 

Which I have downloaded before.

It will let me watch but not now download

[blackadams]

Am using my Samsung s9 which has worked happily until now

[Ilyas_Y]

Hey there @blackadams, thanks for reaching out to us on the forums 👋

I'm sorry to hear about the issues with TV Go.
Please can you ensure that your phone is on the latest operating software as this may affect it.
Let us know and we can go on from there.

Kind regards,
Ilyas.

[blackadams]

Hi 

Phone is on latest software update

Have uninstalled and reinstalled the app.

When I try to download still says unable to download.

This has not been an issue before 

[Matthew_ML]

Please can you let me know what show you are trying to download?

Some shows do not let you download it due to licensing? Thanks 

[blackadams]

As put in original post

Bull

New amsterdam 

Ncis 

All things I have downloaded before .will not let me download any recommendations

[Vikki_M]

Thank you @blackadams 

I have contacted the relevant department today to see if those programmes are subject to licencing restrictions. 

I will pop back to you here as soon as I have a response. 

[Vikki_M]

Hi @blackadams 

Could you please provide some specific episode numbers?

The team have requested this so they can determine what the issue is.

Please pop back to me when you can.