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Tv go - device limit reached

My son has somehow registered the same device 3 times and this has now stopped us using any device for a month. I need to have my registered devices cleared - can virgin do this please? 

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Re: Tv go - device limit reached

Join the queue mate - it wasn't your son's fault, it was the sh*tty TVGO app.  Look through the posts here & you'll see numerous people with the same issue.  If you are lucky you might get a response in a week or two's time.

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Re: Tv go - device limit reached

I flagged it 3 weeks ago and was given a reference number but no clues as to a solution 

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Re: Tv go - device limit reached

Hi Chazziesdad & Stewarth, 

Really sorry about this. 

Please click here to find out more about this. 

If you would still like the devices resetting then please pop me a personal message and I can grab some details. 

Thanks. 

Emma_C - Forum Team
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Re: Tv go - device limit reached

Yes please Emma - if you can reset the devices that would great cheers John 

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Re: Tv go - device limit reached

No worries, I'll pop you a message now 🙂 

Emma_C - Forum Team
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Re: Tv go - device limit reached

Thanks for messaging me @Chazziesdad

That has been reset for you now, it should be done instantly but can take up to 24 hours. 

Let us know how you get on. 

Emma_C - Forum Team
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Re: Tv go - device limit reached

Thanks Emma - that’s worked, much appreciated! John 

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Re: Tv go - device limit reached

Awesome, no worries 🙂 

Emma_C - Forum Team
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