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stevemawson
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Tv go can’t sign in

Tv go says sign in with main user account I am the main user Can sign in to main virgin media site and access my bills and I can sign in to tv control ok. 2 days ago I had a password problem which was sorted but it’s left me with this I see others have had same problem but there doesn’t seem to be a solution 

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Graham_A
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Re: Tv go can’t sign in

Recent posts by VM staff members indicated that this has been raised as a fault with their IT team.

Depending on how many customers are affected it may appear on the service status page at some point.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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stevemawson
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Re: Tv go can’t sign in

Thanks, so you reckon just hang on for a bit
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Graham_A
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Re: Tv go can’t sign in

Yes, nothing you can do until VM resolve whatever the problem is.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Emily_G
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Re: Tv go can’t sign in

Thanks for your post Stevemawson.

 

Are you still having some trouble with your apps? 

 

If so, let us know if you've been able to uninstall and reinstall the app to rectify this. 

 

Thanks, Emily.

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stevemawson
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Re: Tv go can’t sign in

Hi Emily 

yes tried all the usual deleted and reinstalled, rebooted box, changed password, No success my partner has the same iPad as mine same problem 

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Emily_G
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Re: Tv go can’t sign in

Thank you for confirming that, can we please just confirm what is it you're wanting to access on the app? 

 

Thanks, Emily.

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stevemawson
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Re: Tv go can’t sign in

Trying to access live tv it’s been fine for years!!

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hatfield
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Re: Tv go can’t sign in

There is not much point re-installing the app when the same thing is happening via browser? Cannot view Live TV or catchup suddenly despite nothing changing. Same main account name, same password and it says I can't sign in with sub-account. I can still see my virginmedia account page and my bills!

Chris H
Emily_G
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Re: Tv go can’t sign in

Thank you for confirming, are you able to log into the My Virgin Media app or do you also have trouble with this? 

 

What message shows specifically when you log in? 

 

Let us know, Emily.

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