Tv go can’t register devices

[Stec707]

Hi,

 I had a problem yesterday where some of my registered devices were saying they weren’t registered. Same thing today, It also won’t let me replace any of them even though it says I can replace up to 3 a month.

Is there anyway all my devices can be wiped off so I can start again?

Thanks

Steve

[Ilyas_Y]

Hey there @Stec707, thanks for reaching out to us and a warm welcome back to the Virgin Media forums.

I'm sorry to hear about the issues with the TV Go devices.
I will assist you on this to get them reset.
Watch out for the purple envelope inviting you in to a private chat.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @Stec707, thanks for speaking with us today.

I'm glad we have been able to fix the issue with the TV Go app and that you can now watch content on your devices.
As always - feel free to reach out to us if you need anything.

Kind regards,
Ilyas.