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danskiatsix
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Tv go app

So I have the Virgin go app but when I open it,it says I need to upgrade my package but I have the ultimate oomph package so it should included.

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Kath_F
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Re: Tv go app

Hi danskiatsix, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having an issue getting the TV Go app to work. In order to help, can you please answer the following?:

  • What channel is it that you're trying to access? 
  • Have you used TV Go on this device previously? 
  • Are you able to access the channel on your TV box?

Pop back and let us know so we can help further 🙂

Thanks,

Kath_F
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danskiatsix
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Re: Tv go app

It’s any channel or even on demand on there,I have every channel on my tv box and I haven’t yet used the app I’ve only had the account 15 days… Thankyou for responding

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Zach_R
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Re: Tv go app

Hi @danskiatsix,

Have you registered the device that you're trying to use yet? You can see how to do this here.

Thanks,
 



Zach - Forum Team


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danskiatsix
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Re: Tv go app

I’m actually unsure of this I’ll try that when I get home and let you know how I get on Thankyou

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Hayley_S
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Re: Tv go app

Hello @danskiatsix,

 

No problem 🙂 Please let us know how it goes.

 

Many thanks,

Hayley
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danskiatsix
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Re: Tv go app

It appears to work on most channels now thanks so much everyone 

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