Virgin Media Community

[emmajay]

I have seen lots of posts on this and tried all suggestions- checked connection, restarted phone, deleted and reinstalled app etc but no luck. Previous posts don’t give much hope for a resolution and suggest this might be a known issue but without a fix? 

Used the app every day until today without issues- fine earlier today but it’s been the same for hours now despite repeated attempts. This is pretty much the only way I use my package so it won’t be much use to me if I can’t get this working again. 

This is the message: Not allowed. Oops that service isn’t available at the moment. Try again  etc 

[Tom_W1]

Hi @emmajay thanks for your post here, although we're sorry to hear of your concerns raised surrounding the TV Go app.

Are you able to try and reset your My Virgin Media password, and then try logging out of your TV Go account, and back in with your new password to see if this fixes things?

I hope this helps.

Many thanks