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Tv go app reached maximum users

Hi, I have 3 devices registered for tvgo but when only watching on one device it won't allow me to watch on a 2nd or 3rd. Does anyone know why? Have virgin changed the rules?

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Re: Tv go app reached maximum users

If it is a sky sports feed that you are trying to watch then the limit is one device at a time 

If not a Sky feed then there would appear to be an issue.

Edit: I see you posted a similar query a few months ago.  The restrictions haven't changed since then.

https://community.virginmedia.com/t5/TV-on-the-go/Sky-sports-maximum-users-reached/m-p/4355405

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Graham

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Re: Tv go app reached maximum users

Hi Graham, this is other tv channels especially btsports. Thanks

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Re: Tv go app reached maximum users

The VM forum team will reach this thread in due course to advise further.

Response times are currently around a week or so due to heavy demand.

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Re: Tv go app reached maximum users

Hey there Gally76,

 

I've reset your TV Go device list for you and you should be able to re-add your devices back on. Regarding the number of devices, you may register up to 5 devices but only watch on one device. Please see this link for more details.

 

Thanks,

 

Lisa

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Re: Tv go app reached maximum users

Hi Lisa

Thanks for your response, however I did not not sign up to virgin to only be able to watch virgin go on 1 device out of 5. My family watch TV on various devices at the same time. I have been a virgin customer for 3 years if not longer so can you please reinstate watching on multiple devices at the same time.  If this is not possible I must request either a bill reduction or I will move supplier.

Thanks

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Re: Tv go app reached maximum users

Hi Gally76

 

Thanks for coming back to us. It wouldn't be a bill reduction as it's a free of charge service. I'll PM you now to reset the devices.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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