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Atrew
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Tv go app not working

Reported sign in issues a week ago but still not resolved - won’t accept my sign in even though operator changed my password - can sign in to my v media though - was also saying I need to upgrade??? I have tv XL / sky sports / landline and broadband £103 a month - so not really ! Help please 

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Steven_L
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Re: Tv go app not working

Hey Atrew,

 

Sorry to hear that your issues are still ongoing, I can see that the team have contacted you earlier to advise that this is a known issue and we are working to get this resolved as soon as we can.

 

 

Regards

Steven_L

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Atrew
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Re: Tv go app not working

Still not resolved ! Reinstalled app To try and sort - now when I sign in it says “oops service not available try later”  when I click on any station ! Maybe later means when the new football season ends! What a joke - May cancel all tv services in due course - pointless as watch a lot of sport away from home - what is going on ? 

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Katie_WT
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Re: Tv go app not working

Hi there @Atrew

 

Thanks for popping back. I have checked the IT ticket that was raised (P010135893) and this is showing as fixed as of this morning. They have advised that they have reset the details and ensured everything is now ready to use on the App as well as your online account.

 

In order to sync them your end, please log into your MyVirginMedia account and reset your password. Then please remove and delete the app from the device - reinstall and try logging in with your new password

 

Let me know how you get on. 

 

Cheers

Katie - Forum Team


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Atrew
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Re: Tv go app not working

5D0A1B95-B1AE-4CE1-8A41-ED99391DE389.jpeg

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Atrew
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Re: Tv go app not working

Nope 👎 not working 

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Zak_M
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Re: Tv go app not working

Thank you for coming back to us, 

 

Are you able to confirm, were your log in details recognized? 

 

Kind regards,

Zak_M

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Atrew
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Re: Tv go app not working

Log in details seemed to be recognised but message came up that service wasn’t available 🤷‍♂️

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Atrew
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Re: Tv go app not working

All working now - thanks for your help 

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Zak_M
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Re: Tv go app not working

Glad to hear that. 

 

If we are able to assist you further then please do let us know. 

 

Kind regards,

Zak_M

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