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BrettSwift
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Tv go app judders

Have a new Samsung A7 tablet using Android 10. When I try to watch anything on the TV go app it judders. My signal is strong. I have no issues with Netflix or Amazon. I have uninstalled and re installed but still judders. Any advice would be helpful 

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Murdock_Bassi
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Re: Tv go app judders

Does it do the same when you download a programme and play it in airplane mode?
BrettSwift
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Re: Tv go app judders

Hi, yeah just downloaded and switched to airplane mode to watch. Still stutters

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ModTeam
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Re: Tv go app judders

Hi All, 

We're sorry to hear that you're experiencing some issues with our TV Go app.

  • Is there a problem with all downloaded programmes?
  • If not, could you provide specifics (name of show, series, episode etc)

Thanks,

Community Moderation Team 

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BrettSwift
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Re: Tv go app judders

Hi, yes all channels & downloads. 

As I say I have uninstalled and re installed. Ixhave no problems with other streaming services. I have sat with my tablet 2 foot away from my hub. No difference.

My device is a brand new A7 Samsung tablet running android 10

 

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BrettSwift
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Re: Tv go app judders

As a note, I have added TV Go to my galaxy s8 phone running Android 9. TV go works perfectly OK on there. Clearly would seem to be Android 10 the app doesn't like ?

Murdock_Bassi
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Re: Tv go app judders

Following advice on a different  thread I looked to see if the battery saving feature was turned on, It wasn't but when I enabled 'High performance battery mode' TV to Go became less jerky and was watchable for the first time

Might help you to pinpoint the issue and allow the Developers to fix the issue

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BrettSwift
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Re: Tv go app judders

Thanks, where do I find that setting ?

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BrettSwift
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Re: Tv go app judders

Unfortunately I don't have that setting on my machine. Screenshot_20201220-221511_Device care.jpg

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Alex_RM
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Re: Tv go app judders

Hi BrettSwift,

 

Thanks for posting and sorry to hear you're having some issues using the TVGO app, 

 

Can you please try turning off Adaptive Power saving, and let me know if this makes any difference?

 

Alex_Rm

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