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Tv go App - account suspended

lexi73
Joining in

on ‎24-06-2021 22:47

I haven't been able to use my Virginonthego app for several months now.  When I login it saya account suspended so you cannot login at this time.

Iv been passed to various departments and people. Iv tried everything platform different networks. Changing passwords uninstalling and reinstalling.  Apps and browser still the same.  Can anyone help. Please??

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎24-06-2021 23:39

Do the same login details work on TV Control?

Assuming of course, that you have a TiVo or V6. If you have 360, this uses TV Go for all the control functions.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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lexi73
Joining in
In response to japitts

on ‎04-08-2021 21:58

Yes all logins work on all platforms except the tv goapp … I have v6 boxes

it suddenly started to do this about 3 months ago

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Serena_C
Forum Team (Retired)
Forum Team (Retired)
In response to lexi73

on ‎05-08-2021 11:14

Hi @lexi73

 

Welcome to our Community Help Forum 🙂

 

Thank you for making this post regarding the issues you are experiencing with accessing your Virgin TV Go app.

 

As you have already tried reinstalling the app and changing the passwords, I'd like to take a further look into this for you. I will send you a private message now to obtain the details required and we can investigate what is happening here.

 

Kind regards,

Serena

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