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lexi73
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Tv go App - account suspended

I haven't been able to use my Virginonthego app for several months now.  When I login it saya account suspended so you cannot login at this time.

Iv been passed to various departments and people. Iv tried everything platform different networks. Changing passwords uninstalling and reinstalling.  Apps and browser still the same.  Can anyone help. Please??

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japitts
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Re: Tv go App - account suspended

Do the same login details work on TV Control?

Assuming of course, that you have a TiVo or V6. If you have 360, this uses TV Go for all the control functions.

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lexi73
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Re: Tv go App - account suspended

Yes all logins work on all platforms except the tv goapp … I have v6 boxes

it suddenly started to do this about 3 months ago

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Serena_C
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Re: Tv go App - account suspended

Hi @lexi73

 

Welcome to our Community Help Forum 🙂

 

Thank you for making this post regarding the issues you are experiencing with accessing your Virgin TV Go app.

 

As you have already tried reinstalling the app and changing the passwords, I'd like to take a further look into this for you. I will send you a private message now to obtain the details required and we can investigate what is happening here.

 

Kind regards,

Serena

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