Menu
Reply
Thepipe
  • 8
  • 0
  • 0
Tuning in
757 Views
Message 1 of 14
Flag for a moderator

Tv control app password reset

Forgot  password for Tv control app. The app doesn’t allow me enough time to complete the forgotten password form. It just reloads every time. I partially complete the question form and it reloads as if I pressed the continue button. I have deleted the app and reinstalled it several times. Any other ideas?

Tags (1)
0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
755 Views
Message 2 of 14
Flag for a moderator

Re: Tv control app password reset

It should be the same password as you use for your primary my Virgin media username.  Try using the main forgotten password link:

virgin-media-reset-username-and-password 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thepipe
  • 8
  • 0
  • 0
Tuning in
747 Views
Message 3 of 14
Flag for a moderator

Re: Tv control app password reset

I gave my app’s different passwords so resetting main password doesn’t work.

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
739 Views
Message 4 of 14
Flag for a moderator

Re: Tv control app password reset


@Thepipe wrote:

I gave my app’s different passwords so resetting main password doesn’t work.


Not sure that should be possible as the control app uses the my Virgin media primary username.

https://www.virginmedia.com/help/virgin-tv-control-troubleshooting

How did you manage to set different passwords?

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Thepipe
  • 8
  • 0
  • 0
Tuning in
737 Views
Message 5 of 14
Flag for a moderator

Re: Tv control app password reset

The app asked for a password to be set so I gave it a new one.

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
732 Views
Message 6 of 14
Flag for a moderator
Helpful Answer

Re: Tv control app password reset

Is this on the android version or the iOS version of the VM TV Control app?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Thepipe
  • 8
  • 0
  • 0
Tuning in
727 Views
Message 7 of 14
Flag for a moderator

Re: Tv control app password reset

The app has now taken on a mind of its own and reboots when it feels like, even on the i am not a robot picture test🤬

0 Kudos
Reply
Thepipe
  • 8
  • 0
  • 0
Tuning in
722 Views
Message 8 of 14
Flag for a moderator

Re: Tv control app password reset

It’s the iOS version 

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
712 Views
Message 9 of 14
Flag for a moderator
Helpful Answer

Re: Tv control app password reset

Ah, ok must be another undocumented difference between the two versions.

Maybe an iOS user on the forum can assist.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
596 Views
Message 10 of 14
Flag for a moderator

Re: Tv control app password reset

@Ernie_C I believe you use the iOS version of the TV Control app.  Any comments on this apparent ability to set a specific password for the app that is different to the VM username password?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply