Virgin Media Community

[derek189]

I have just downloaded the tv go app on to my chrome book. I can play tv but all series and movies are coming up with error code -2032 and won't play.

[John_GS]

Hi derek189

Thanks for posting and welcome to the community. 

I am sorry to hear of the TV Go issue. Is this happening on WiFi or Ethernet, or both?

Best,

[derek189]

It's happening on wifi

[Kath_F]

Hi derek189, 

Thanks for coming back to us on this and confirming this is happening when connecting via WiFi. 

I know you have mentioned the error code above, is there a message that comes up too or is it only the code that is shown? 

In the meantime, make sure when trying to watch the content you are not using a browser in Private or Incognito mode as this can stop the stream from happening. Can you let us know the following:

• What browser are you using?
• Does it work when using a different browser?
• Has the device been registered previously?
• Have you successfully played content on this device before?

Pop back and let us know so we can help you further on this. 

Thanks,