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Tp50
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Tv Go won’t connect

Any answers to this tried everything on the forum. I’m connected to the same network 

FFC57000-7408-4F5D-BDFD-3F9A7DDAE3FA.png

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Tp50
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Re: Tv Go won’t connect

Seems to be a long standing issue and is the same on all devices in my household.

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Ernie_C
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Re: Tv Go won’t connect

You should ensure that the TV 360 is set to Fast Start in the System settings.

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Tp50
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Re: Tv Go won’t connect

Hi Thanks, but fast start is already selected. Doesn’t work even if it’s on

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Ernie_C
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Message 5 of 11
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Re: Tv Go won’t connect

Can you go into settings on the Virgin TV Go app and screenshot the Diagnostics page? Looking for valid local IP addresses for your device and the TV 360.

See the attached from my iPad:

 

A72D3FA7-9C20-47DD-A14B-31CFF04705EB.jpeg

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Tp50
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Re: Tv Go won’t connect

Hi, copy below

E9759F0C-9338-4199-8158-4EC9B63E95C8.png

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Ernie_C
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Message 7 of 11
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Re: Tv Go won’t connect

You appear to have a variant of a bug called the CPE IP Unknown bug.

I’ve not seen your variant before as I only have one TV 360 and you appear to have two, neither of which appears to have had their local IP address established.

All I can suggest is you wait here for the Virgin Media staff to reach your thread and comment further.

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Tp50
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Re: Tv Go won’t connect

Thanks Ernie. Hopefully they will contact me soon.

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Matthew_ML
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Re: Tv Go won’t connect

Hey Tp50, thank you for reaching out and I am so sorry to hear you are having some TV GO issues.

Please can you try deleting the app and reinstalling making sure its on the latest software update.

Also is this happening on TV GO on the app and online or just one or the other? Thanks 

Matt - Forum Team


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Tp50
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Re: Tv Go won’t connect

Have done all of that and it doesn’t work. Only use on the app. I have read the threads regarding this and there seems to be no solution. 

I’ve rebooted everything, deleted and reinstalled app. Nothing in the threads works and by the looks of it there are many more with the same issue. 

problem is across all devices, iOS and android.

 

regards, Adam

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