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mpatric
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Tv Go unavailable again?!

Seems every time there’s football to watch this happens. Annoyed is an understatement! Is it just me? I’m on iOS with the latest version of the app. The try again button doesn’t fix it. 

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Martin_N
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Re: Tv Go unavailable again?!

Hi mpatric,

 

Thank you for your post. I'm very sorry to hear about the issue you're having with the Tv Go app. 

 

Can you confirm if it is Sky Sports or BT sports you've been trying to watch? Have you been able to try this on different devices?

 

^Martin

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mpatric
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Re: Tv Go unavailable again?!

I have been trying to watch BT Sport. Yet again tonight, another football game, yet again I can't watch on my phone or iPad. The app just hangs on launch.

Once again, there is a reported problem in the service status web page, but this is not good enough.. particularly as the estimated fix is in 2 days time! Three times in three weeks now I've not been able to watch a football game because the TV Go app is not available. Frankly I don't know what I'm paying for. I'm sorry to sat I will be cancelling at the earliest opportunity.

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mpatric
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Re: Tv Go unavailable again?!

I just discovered it's working on my laptop. Not ideal though, but better than nothing. Still, not happy paying a lot for a service that partially works some of the time when there are other options out there.

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Hollie_B
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Re: Tv Go unavailable again?!

Hi there @mpatric 

 

Thanks for your post. Apologies for the delay in response, we've been doing all we can to get to each customer ASAP. 

 

How is the TV Go account today? Are you still able to connect to the laptop? 

 

Let me know if you're having issues and I'll do my best to help. 

 

Thanks, 

 

 

Hollie - Forum Team


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