I'm losing all faith with Virgin Media over the TV Go app still not working months now, I'm sick of my hard-earned money going down the drain not being able to watch BT Sport & all my other channels that I pay for on my phone!
I really don't think they are even trying to fix it but they'll happily take our money, there should be compensation for this! Should not be happening in 2020, sort it out!!
I doubt I'll get a reply from them but if I do they'll just say the usual scripted guff ie. looking into this issue, try uninstalling app, clear cache/data ...stop fobbing us off and fix it, or even better make a proper functioning app!!
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see that you've been having issues with the TV Go application.
If you can please advise me of the following first of all and then I'll follow this up with a PM to take more sensitive information from you so I can pass this to our IT team to have the TV Go issue resolved.
Phone Operating System and version
Browser name and version
Laptop/PC operating system
For Streaming incidents:
Channel – if applicable
VoD asset – if applicable
Error message which customer gets if applicable
Whether streaming on 3G/4G or WiFi – if applicable
Thanks for the reply but no doubt you'll just go through the same "fix" that hasn't worked 3 times now! My device models are Samsung S9 Edge using Android 10, and Samsung Galaxy Tab A6 using Android 8.
David_Bn is trying to play you for a fool and blame your device. I have been trying to log in for over a year and getting in contact with them for all this time. They pretend it is your device. It does not work on my phone or my laptop or my computer or my tablet. Always says that sign in is not available at this time. It is a con.