Virgin Media Community

[Hadleye]

Although I have the correct Virgin package (Bigger + Sport), I cannot get the Sky channels to watch sport on my phone or laptop, these devices are registered.

I checked with customer service today and the confirmed I should get the sky channels through the App.

The channels remain dark in colour as if I am not registered to watch yet on my channel list they are ticked as part of my package.

Any ideas how I can correct this?

Thanks.

[DJ_Shadow1966]

Hello

For the Sky Sports channels due to the way that Sky have licensed them you can only view these on the Sky Sports App, Virginmedia are not allowed by Sky to show these channels on Tv Go.

Regards Mike

[Zach_R · Accepted solution]

Hi @Hadleye,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having a bit of trouble watching the content that you're after. Have you followed the advice provided by @DJ_Shadow1966 in his post in relation to watching Sky channels on the go?

Thanks,