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Tv GO Using same device everytime and Maximum Devices Reached

Joining in


Really annoying that although I use the same device and browser it always says I am using a new device, now wanting to watch the football tonight I cannot



Tuning in

same here mate, sick to death of it, every time you use the same devices it registers it as a new one. Something to do with cookies they say

Forum Team
Forum Team

Hi there @dodger0703 


Thank you so much for your post and welcome to the community forums, it's great to have you here. 


I am so sorry that you have faced this issue with your TV Go service, and thank you again for reaching out. 


Can I ask if you are using an incognito browser at all or if you have cleared cache and data on this device? These steps can cause the device to be forgotten and reregistered.


Would you like us to reset devices on our side?

Just using regular chrome browser as always.


If you could reset all devices that would be great

Thanks for your reply @dodger0703 😊 We'll certainly be happy to help reset the devices for you. I'll send you a PM to confirm your details so this can be done.



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