Trying to watch live TV on virgintvgo on the computer

[Warleggan111]

I get sound but no moving picture. I have been watching the world cup rugby on ITVX with no problems, so I know it isn't the computer

[Steven_L]

Hey Warleggan111,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your TV go app, is the problem happening on all of the channels or just certain channels?

Have you tried to use the application on different devices?

Are you able to remove and re-install the application on your computer?

Kind Regards,

Steven_L

[Warleggan111]

Thanks for getting back to me

It is all the channels I have tried. Its mostly the TNT Sports channel I want to watch.

I did try it on my android phone but I struggled with a picture.

Its on my dell computer I usually watch the sport channels.

I did uninstall the app and reinstall the app,  but with no difference

Thanks

[newapollo]

Hi @Warleggan111 

Please try the following on your PC to see if it makes any difference.

In Edge please try turning the "Use Hardware Acceleration when available" function to off.

It's under Settings > System & performance >  System

In Chrome it's under chrome://settings/system 

For Firefox follow the instructions <<< here >>> 

[Warleggan111 · Accepted solution]

Brilliant its working. Thank you very much for your help

[Zach_R]

Hi @Warleggan111,

Thank you for the update. I'm really glad to hear that the advice offered by @newapollo has helped to resolve this for you.

Please do let us know if there's anything more that we can help you with.

Thanks,