Too many devices when using a registered device?

[SianaKenny]

Trying to watch the football on Virgin Go, which i have done many times on this device, and it's saying there are too many devices? Even though when i go to manage devices i can see this device there. I've tried just replacing it, but it still doesn't work.

Please help, I really want to watch the football...

[Nathan_B]

Hi there @SianaKenny, welcome to our forum and thanks for your post.

Sorry to see that you have been having issues with watching the football on TV GO. If you have not exceeded the number of devices this can also happen if you access TV GO via a private browser as it can recognise each browser as a different device. If you clear cookies and cache regularly too, this can also register as a new device.

I will be happy to check that all is as it should be on our end for you too, I will send you a PM to confirm your details to do this.

Regards

Nathan 

[Kain_W]

Hi SianaKenny,

Nathan is currently out of office so I've assigned this to myself to investigate.

I've dropped you a PM to discuss further.

Regards,