To Control App

[Korkyboy]

Has anybody had a resolution to make the TV Control app work for a Tivo box. Keep getting the can’t find a TV account since I renewed! Always had it on the iPad!

[Daniel_Et]

Hi @Korkyboy, thank you for your post. 

We're sorry to hear about the problem you're experiencing 😔

Are you getting any error codes along with the message? Also, have you tried a different device, and uninstalling and reinstalling the app?

General advice on how to to use the TV Control app can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Korkyboy]

Hi Daniel

Thanks for getting back so quick.

I have the app on both an iPad and an iPhone. The iPad app worked fine until we recently renewed the contract. The phone app has only been recently added. I’ve tried un- and re-installing the app on both devices. I’ve also rebooted the Virgin box.  It seems to log in to the app ok, asks for access and then the attached box pops up and retrying makes no difference. 

Thanks for your time.

John 

[Beth_G]

Hi John

Thank you for the screenshot. That is strange.

Did you get a TV software upgrade or new TV box when you renewed your package with us?

Also, can you please confirm if your iPad and iPhone are on iOS 12 or above?

Thank you

[Korkyboy]

Hi Beth

Thanks for getting back.

As far as I know it was a renewal minus BT Sport and we kept the same boxes.

[Alex_RM]

Thanks Korkyboy,

Can you confirm if your iPad and iPhone are on iOS 12 or above?

Alex_Rm

[Korkyboy]

Yes! They are both on iOS 17

[Ashleigh_C]

Thank you @Korkyboy and I am so sorry that this is happening. 

I'm going to pop you a private message so we can take a closer look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.