Virgin Media Community

[iainabrown]

I want copy my series links from my tivo box to my new bedroom v6 bix using the app on virgin media. Very simple process but it doesnt work. All that happens is both boxes lose their link to each othetlr and I have to reboot both boxes. No links are copied. What could I be doing wrong?

[Natalie_L]

Hi iainabrown, 

Thank you for getting in touch. 

I am sorry to hear you are having problems with copying the settings from one box to another. 

Instructions on how to do this can be found here: https://www.virginmedia.com/help/virgin-tv-copy-tv-box-settings-to-another-box

Let us know how you get on 🙂 

[iainabrown]

Thanks Nat, I have tried a dozen times but nothing happens. both boxes can see each other and can play recording from both as well. Any advice would be welcome.

Best wishes

[Natalie_L]

Thank you 🙂 

When completing the steps, are you looking to add pre existing recordings to the other box as I am afraid this is not possible. It will only add the series link for future episodes.

[iainabrown]

No, just want to copy the series links over. 

[Natalie_L]

Thank you for your reply.

It is an unusual issue so please forgive me for all the questions. 

How is the V6 connected to the Hub please? 

Thanks 

[iainabrown]

Thanks for taking an interest Nat. I am very grateful.

The V6 is connected by the coax and wifi. I have tried a power adapter connection instead of the wifi but still the same.

I could bring the box downstairs and connect it via ethernet just to get the transfer done. Would that make a difference?

[iainabrown]

Update to my last - the boxes stay linked now and don't require rebooting anymore.

[Steven_L]

Have you been able to complete the transfer of your settings to your new V6 box?

Regards

Steven_L

[iainabrown]

Just checked and no success yet. To be honest I have tried about twenty times so there is something wrong somewhere. Any ideas?