Things I am struggling to understand...
- why this sub-accounts log in issue ever arose.
- why a ticket was raised for it on Saturday, service status updated, then ticket closed hours later without anything being done.
- why some people having this problem are being told here that VM are working on it, and to wait for a resolution.
- why others are having unique tickets raised, and in some cases their problem being fixed with intervention.
- why some reports are being picked up by the web team within the hour, while others from last weekend remain unanswered.
- why there's been nothing on the service status page about this since Saturday.
- why there's no sticky about this obviously widespread problem, but there is a sticky relating to a fault from over 4 months ago.
- why customers that are having problems using TV Go in browser are being asked to uninstall & reinstall an app that they aren't even using.
- why we're into day 7 of this with no resolution in sight.
Answers on a postcard please, to the usual address.