TVGo says no to watching

[JJ22J]

I have the tvgo app. It won’t let me watch a lot of programmes saying I have to upgrade my package - but these are programmes included in my package that I had been watching on the app without difficulty (eg episode 1-4 of departure but now can’t watch 5) and they are included in my package - and I can watch them by recording them off the tv and watching on the tv control app. Why isn’t tvgo working anymore?

[larmaman]

Well that's another weekend of not being able to watch any on demand channels on my Iphone or laptop!

still no feedback from Virgin on what is happening.

Is there no one else out there that gets this problem?????

I know the app is free, but come on Virgin....

[Corey_C]

Sorry to hear this is ongoing larmaman,

I've sent you a private message to confirm your account details so we can run further diagnostics.

Cheers,

Corey C