I have the tvgo app. It won’t let me watch a lot of programmes saying I have to upgrade my package - but these are programmes included in my package that I had been watching on the app without difficulty (eg episode 1-4 of departure but now can’t watch 5) and they are included in my package - and I can watch them by recording them off the tv and watching on the tv control app. Why isn’t tvgo working anymore?
Sorry to hear you've been having issues watching content via TV Go. I wasn't able to look further into this using your forum info alone on this occasion, please get back to me via PM so we can confirm a few details and go through some checks.
Thanks for taking the time to raise the TV Go issues you're experiencing, we understand the confusion this can cause and would like to welcome you to the forums.
Can you ensure the app is fully updated across all devices and clear the cookies and the cache. We have checked here in the office and are unable to replicate this particular issue, does it just happen with this content? Are they available via your set top box?